Refund Policy

Yarn and Kits:

Sale! Yarn: Yarn purchases on Sale! are not returnable or refundable. This includes online Sale! purchases that take advantage of the "Pick up in store" shipping option. 
Sale! yarns are not available in the "brick-and-mortar" store. We strive to fill orders in 24-48 hours. Orders may be shipped or you can select "Pick up in store" when specifying shipping method.

Classes: If you signed up for a class, make the most of your time by following these steps:

1. Please include a phone number so we can reach you quickly if necessary regarding class updates. 
2. Please read the full description of your class to make sure that you meet any prerequisites. 
3. Please plan to purchase the required materials before the class (remember your 15% discount!). 
4. Please complete any required homework prior to the beginning of class.

Please let us know ASAP if you cannot make a class for which you have registered. Out of respect for our teachers' schedules, we must have 48 hours notice of any cancellation you must make. Class cancellations made less than 48 hours before the first scheduled meeting are not refundable.

Classes with fewer than three registered students, 48 hours before the first scheduled meeting, will be cancelled. If such a cancellation is necessary, you will be given a full refund or the option to register for another class.